FAQ

What do I do if my foundation shade does not match?

Please contact our Customer Care Team for guidance.

How do I know the scanning process scanned my face correctly?

Our system is equipped to capture the perfect scanning image. You will not be able to proceed to the next step if the image was not scanned correctly.

Can you send me samples?

Regrettably, samples are not available for general distribution. Samples are available periodically during special offers. We offer a free for you to test and try your customized foundation to ensure you are happy with the shade and formula. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice. Connectwith a MICA Beauty Expert.

What is the free 14-day risk-free trial?

We offer a 14day riskfree trial with the purchase of yourJust for You foundation. If you are unhappy with your foundation, let us know and we will provide you with a shipping label, to send back your foundation to us for free. Your package must be postmarked before 5pm on the 14th day in order to receive a fullrefund.

What happens if my JFY Foundation return is postmarked beyond the 14-day period?

We use an automated system to process the return and your package must be postmarked before 5pm on the 14th day in order to receive a full refund. We apologize for any inconvenience.

How long is my first subscription?

You are automatically signed up for a 4month subscription. You will have the option to modify the subscription to fit your needs and lifestyle twice a year.

Can I edit my subscription?

You will have the option to modify your replenishment cycle and choose the cycle that works best for you by going into your account profile.

How can I cancel my subscription?

You have the option to cancel your subscription, as long as the cancellation is before your next cycle.

Can I skip my monthly subscription?

You cannot skip your monthly subscription, however you can modify and extend your subscription period in your account.

Are your products cruelty free?

MICA Beauty does not test our products or ingredients used in our products on animals for cosmetic purposes. In addition, we do not use third parties to carry out any of those tests.

Are your products paraben free?

Yes, all of our products are paraben free.

How do I know what ingredients are in the products?

All products on MICABeauty.com have a tab showing the ingredients. You should always check the ingredients for products to avoid potential allergic reactions.

How can I get an ingredient list?

If you need information on specific products and ingredients, please contact our Customer Care Team.

Who can I contact for product advice?
Please contact our Customer Care Team and a member of our Customer Care Team would be happy to help!
Do you offer virtual consultations?
Yes! contact our MICA Beauty Consultant for a complimentary at home virtual consultation! Trained by MICA Beauty, they will be your beauty experts to help you find a foundation match Just For You, your perfect skincare routine, gifts for everyone and every occasion, and more! These video appointments bring the magic of MICA Beauty into the comfort of your home, with tailoredtoyou makeup and skincare advice!